Concerns and tickets
Concerns turns product feedback and review issues into assigned work with explicit status and evidence.
Before you start
Your account needs the appropriate review/feedback and concern permissions. Choose the correct app or cross-app view.
Step by step
- Open Concerns & Tickets.
- Use Sync Inbox to collect available inputs, or choose New ticket for a manual issue.
- Give the ticket a precise title and reproducible details. Add safe screenshots or other evidence without credentials or customer records.
- Set the available priority, assignment and status fields. Use a concrete expected outcome, such as “the exported image has no clipped title.”
- Open a ticket to inspect its history and details. Use Edit ticket when correcting the description.
- Update the status and save. Use Assigned to me to focus your work.
- Before marking resolved, attach or reference evidence that the intended fix is implemented and verified in the correct version/build.
- Reopen or continue the ticket when the observed problem remains. A changed status is not a code fix.
Confirm it worked
The intended ticket is saved with the right app, owner and status, and resolution claims have supporting evidence.
Troubleshooting
An empty inbox can reflect filters, permissions or an incomplete sync. Dismiss all affects multiple open concerns; do not use it to make counts look complete. Do not delete source attachments until their retention and usefulness have been considered.