Support
For anything about using the platform — a feature not behaving, a link that will not resolve, a store upload that failed, or a question about how something works:
We answer within one business day. It helps enormously if you include the app name, the page you were on, and roughly when it happened — that is usually enough for us to find the exact request in our logs.
Reporting a bug
Send it to the support address with whatever you have: what you expected, what happened instead, and a screenshot if the problem is visual. If you have an account, mentioning the app and the approximate time lets us trace the failure directly rather than trying to reproduce it blind.
Billing and accounts
Questions about a subscription, an invoice, an upgrade or a refund go to support@smartlinks.live. Include the email address on the account so we can find it.
Privacy and data requests
To ask what personal data we hold, to correct it, or to have it removed, use the data deletion page, which routes the request to the right place and confirms it in writing. General privacy questions can go to info@smartlinks.live. What we collect and why is set out in our privacy policy.
Partnerships, press and everything else
Integrations, partnership proposals, press enquiries and anything that does not fit above: info@smartlinks.live.
Before you write
Some questions have a faster answer than email. Our pricing page lists what each plan includes, the blog covers common workflows in detail, and the about page explains what the platform does and who it is for.