Support and plan-specific services

Get help with a reproducible issue and confirm which services are included in your account.

Before you start

Check your plan, app identity and the relevant guide. Do not share customer records, financial exports, API keys, passwords or private provider configuration.

Step by step

1. Open Contact SmartLinks, or the support route offered in Billing.
2. Describe the feature, expected result and actual result.
3. Include safe reproduction steps, the relevant SDK/app version and a redacted error message.
4. For publishing/rendering problems, include the affected job/reference and current state where safe. Distinguish pending, failed, submitted and publicly available.
5. Review the support response and verify the outcome in the actual feature/provider.
6. For custom integrations, white label, priority support or onboarding, check current plan entitlements and ask support to confirm the scope and setup process before relying on them.

Service availability

These plan-specific services are not a universal self-service switch. Do not infer a custom domain, response-time promise or supported third-party integration just because a plan advertises a service category.

Confirm it worked

You have a specific answer or agreed service scope, and any claimed fix is independently verified. A submitted support message is not resolution.

Troubleshooting

If the issue persists, reply with updated reproduction evidence. Do not repeatedly expose more sensitive data in an attempt to make the report complete.

Related: Billing, Dashboard assistant.